Athlete Sanctuary Terms & Conditions


Thank you for visiting our website, (the Website). The website is owned and operated by the Athlete Sanctuary Pty Ltd (AS) operating as the Athlete Sanctuary (ABN 73 617 753 527).

Please take a moment to read the following Terms & Conditions (Terms) which will govern your use of the Website and purchasing of any of our products and services. By using the Website, you acknowledge and confirm you have read and understood these Terms including any policies referenced and/or available by hyperlink and agree to abide by them.

Throughout the site, the terms “we”, “us” and “our” refer to the Athlete Sanctuary. The term “you” refers to any user of our site, services or purchaser of our products.

Individuals under the age of 18 years of age are not permitted to use our services or products without the express permission and supervision of a parent and/ or guardian.

Any new features or products which are added to the current website shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to the Website. Please check this page periodically for changes.

If you do not accept these Terms, you should not continue to visit the Website or purchase goods and/or services from AS.


1. 1 There is no professional relationship formed between us unless you explicitly choose to work with us by purchasing our services or products.

1.2 We really enjoy helping people but we still reserve the right to refuse services or products to anyone, at any time.

1. 3 We do not authorise the use of our products or services for any illegal or unauthorised purpose or violation of any laws in your jurisdiction through their use.

1.4 Whilst we would hate to say goodbye, a breach or violation of any of these Terms will result in an immediate termination of your services and access to our products.


2.1 All content of the Website is protected by the Copyright Act 1968 (Cth) and international copyright laws and is owned by the Athlete Sanctuary or used by us. No portion of the Website information, our services or products may be copied, replicated, adapted, transmitted or sold in any form without our written consent.

2.2 Any shared social media or website content must provide a link back to AS and credit the Athlete Sanctuary.

2.3 Hyperlinks back to the Athlete Sanctuary website are permitted with approval from AS and provided the hyperlink, does not portray AS or its services or products in a false, offensive, misleading or illegal manner.

2.4 Organisations or individuals using hyperlinks to AS will be liable for any consequences of hyperlinking or framing and will fully indemnify AS in respect of any loss or damage suffered by AS.


3.1 You may not use the Athlete Sanctuary name or our logo for any purpose without our express permission. The Athlete Sanctuary is an unregistered trademark.

3.2 Third party trademarks may appear on the Website and all rights therein are reserved to the registered owners of those Trademarks.


4.1 The generalised health information provided on this site is not a substitute for or constitute medical advice tailored to your individual circumstances. Information on the Website should not be relied upon or used as the sole basis for making decisions about your health.

4.2 Any reliance on the material on this site is at your own risk and all information is provided without warranty of any kind, expressed or implied to the fullest extent possible under the law.

4.3 While AS makes every effort to include accurate, up-to-date and complete information on the Website, the information should not be relied upon as being error free or accurate. We make no representation or warranty as to the information contained on the Website and we do not accept any liability or responsibility for the actions or omissions of any users of the Website in relation to the content contained herein.

4.4 The website contains historical information which may not be current and is provided for your reference only.

4.5 We take no responsibility for information that is unavailable or for any interruption or discontinuance of functionality on the Website (including hyperlinks to external sites if any) for any reason.

4.6 We do not accept any liability for any injury, loss or damages incurred as a result of using or downloading information, products or services provided on the Website (or any associated or linked online service).

4.7 AS does not guarantee any files or programs downloaded or accessed through the Website are free from viruses or other malicious code or corruption. We are not liable for any such damage or interference which may be suffered in connection with use of any online services associated with AS.

4.8 As does not guarantee the security of any information sent to the Website via the internet and all information is sent at the transmitter’s own risk.

4.9 AS does not endorse the content of advertisements which may appear on the Website and has no liability in respect thereof.


5.1 All products and services delivered to you through the AS are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind.

5.2 Certain products or services may be available exclusively online through the Website. We reserve the right, but are not obligated, to limit or refuse the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

5.3 In the event that we make a change to or cancel your appointment with a healthcare practitioner, we may attempt to notify you by contacting the e-mail and/or phone number provided at the time you made an appointment.

5.4 Prescribed medications dispensed from our clinic locations will not incur additional fees or charges unless postage is required. Postage charges will be advised at the time of consultation if required.

5.5 There is no refund for any services or products provided by AS.

5.6 Cancellation fees apply (50% of cancellation fee) for heathcare related appointments if less than 24 hours notice is provided.

5.7 Should technically issues occur during zoom or skype appointments the appointment may be rescheduled without additional costs to you.

5.8 Should you experience any unforeseen reactions to any products prescribed by us, you agree to notify us immediately. In the unlikely event of an anaphylaxis reaction you agree to seek emergency medical care immediately.

5.9 All products prescribed are for you and you alone. In the best interests of safety and efficacy, you must not give any of your prescribed products to family members or friends.


6.1 AS reserves the right to modify, alter, discontinue, restrict access to or delete the information, services and products available through the Website at any time without prior notice.

6.2 AS reserves the right to modify and alter the pricing of our services and products at any time. You agree to check the Website for current pricing prior to making an appointment.

6.3 We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of our services or products.


7.1 Certain content, products and services available via our service may include materials from third-parties or external links to third party providers that are not affiliated with us. For example, links to our online booking system, online medications dispensary service, pathology and functional testing services or other health related websites.

7.2 These links are provided to you for convenience and we are not responsible for the content or accuracy of third-party information. AS does not warrant or have any liability or responsibility for any third-party materials, websites, or for any other materials, products, or services of third parties.

7.3 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

7.4 Please carefully review the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third-party.

7.5 Your permission to access third party products or services on your behalf will be requested prior to establishing any arrangements and associated costs will be disclosed by the third party. Payment for products or services, provided by third parties should be made directly with the service provider unless otherwise stated.


8.1 Any testimonials and results we may display on the Website or use in our marketing materials are based on our clinical experience and those of our previous patients. As each individual responds differently to treatment, testimonials are not suggestive of anticipated results and do not provide a guarantee of outcomes for patients.

8.2 If you send submissions to us (for example testimonials, suggestions, comments or feedback) with or without a request from us online, you agree that we may, at anytime, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

8.3 We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.

8.4 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.

8.5 You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.

8.6 You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the Website or the AS.

8.7 You take sole responsible for any comments made, their accuracy and truthfulness of your identity and information provided.

8.8 AS take no responsibility and assume no liability for any comments posted by users or any third-party.


9.1 Your submission of personal information through the Website is governed by our Privacy Policy. To view our Privacy Policy click here .


10.1 Cookies are used by us to help us improve your user experience on the Website. It does not provide access to your computer or any information about you.

10.2 If you choose to decline cookies, this may prevent you from taking full advantage of the Website.


11.1 We reserve the right to terminate your use of the Website or any related website for violating any of the prohibited uses. Users are prohibited from using the site or its content for a number of reasons as listed below:

  • any unlawful purpose;
  • to solicit others to perform or participate in any unlawful acts;
  • to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
  • to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  • to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  • to submit false or misleading information;
  • to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of AS or other websites, or the Internet;
  • to collect or track the personal information of others;
  • to spam or to use any other method related to unsolicited marketing;
  • for any obscene or immoral purpose;
  • to interfere with or circumvent the security features of the Website or any other websites, or the Internet.


12.1 You agree to indemnify the Athlete Sanctuary and our Directors, subsidiaries, affiliates, partners, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, and hold harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


13.1 These Terms are governed by and construed in accordance with the laws of the State of Victoria and the Commonwealth of Australia.


14.1 In the event that the Website (or a substantial portion of its assets) is acquired, your information would be considered to be part of those assets, and may be part of those assets that are transferred.


15.1 You can review the most current version of the Terms at any time at the Website.

15.2 We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to the Website. You are bound by such revisions and should therefore check the Website each time you use the Website for changes.


If you have any questions or need further information regarding these Terms & Conditions, please contact:

Kate Smyth- Director
706 Sturt Street Ballarat, Victoria, Australia 3350